Probe Terms and Conditions and Warranty

Progen Probe (PP) Sales Terms and Conditions & Warranty are offered to North and South American Customers who have purchased their products from PP, West Palm Beach, FL.

Please note that the seal on the box is for internal/distributor use only. Each device undergoes a thorough inspection for quality control before being sent to a customer. Therefore, the seal will be broken upon arrival. We assure you will receive a brand-new item with each purchase.

PP Sales Terms and Conditions:

  1. Accepts American Express, Master Card, Visa and Discover, customer's company checks, money orders, wire transfers and cash as forms of payment in United States currency(USD). Were serve the right to refuse any customer's company checks as a form of payment on any account where the rare instances of returned checks (insufficient funds or stop payment). 
  2. We want you to be fully satisfied with every item that you purchase from PP. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price minus the shipping, handling, or other charges. The item must be returned unused, in good condition, in original boxes, and with all paperwork and accessories to ensure full credit. Our Standard Return policies do not apply to special custom orders. Any discounted PP products purchased will not honor the standard return policy. All discounted PP items are considered final sales and cannot be returned or exchanged.
  3. A $50 fee will be charged each time a check is returned for insufficient funds or stop payment.
  4. Payment in full is required before the Product is processed for delivery and shipped. Special Custom orders will require a minimum deposit of 50% of the order total. The balance due is then required before shipment.
  5. If we are unable to obtain authorization on credit or debit card orders and the customer cannot be reached for alternative form of payment, shipment of those orders will be held until alternate forms of payment can be confirmed.
  6. Wire Transfer Fees are additional. The client must assume all of the wire transfer fees.
  7. Our primary shipping carriers are FedEx & UPS. We can offer Overnight, 2nd-day Air, 3rd-day Air, and Ground shipping services.
  8. All shipping, "COD," and insurance charges imposed by the carrier are the responsibility of the customer. All carriers calculate shipping charges based on type of service and dimensional weight(size of package). PP charges a handling fee of $5.85 per package, which is added to the total shipping charges. International customers are responsible for any duties and/or freight required to import the Product.
  9. The original shipping and handling charges and the extra charges for re-delivery (due to the customer's refusal of the original delivery )are the customer's responsibility and will be applied to customer accounts.
  10. You are NOT permitted to resell any product supplied by PP outside your country without obtaining all necessary licenses or agreements from PP. You also agree not to sell the Product if you know or think that the person buying it intends to export it without getting the necessary licenses. You agree to impose similar conditions on anyone you sell the Product to.
  11. International Shipping INCOTERM is DDU (Delivery Duties Unpaid). The buyer is responsible for all import duties and taxes.

PP Limited Warranty & Repairs:

  1. Please note that PP will endeavor to ensure the safety of your products while in its possession. However, PP cannot accept liability or pay compensation for the loss of particular software, data, or other recordable media included after use. You should retain any specific software, data, or recordable media not required for the repair. Further, any customer-specific settings or memory may be lost during the repair.
  2. PP (We, Our, Us) warrants this Product to be in good working order during the warranty Warranty period, Which is 14 months. The period is stated on your warranty card and commences on the date of original purchase of the new Product. The Warranty is subject to proof of purchase being provided; therefore, you should retain your original invoice/receipt.
  3. The Warranty will not apply if you have not used, stored or handled the Product properly or have not followed our instructions in the product manual or those of the manufacturer;
    1. or because of damage or defect due to willful neglect or negligence by anyone other than us;
    2. to loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by PP;
    3. to a loss of quality, degradation of performance or damage that results from the installation of, damage to, or modification to the Product and/or Software by someone else other than our representatives or because of damage that results from changes required by you or a Third Party;
    4. to damage that results from your connection of other fittings or accessories to the Product which we have not approved, or your connection of different equipment or software not authorized by us;
    5. because of external causes outside our control, which shall include accidents, fire disasters or burglary;
    6. because of faults caused by shock or fall, sand, dust, dirt, dampness or corrosion, leaky batteries, repair or cleaning by unauthorized personnel.
  4. Before any product is returned, please contact our customer service number +1 (855) 747-9292 and request the RA # (return authorization) so we can easily track the return. Any product returned for repair must be accompanied by a copy of the invoice, product serial number, contact name, email and mailing address, and daytime telephone number. If this information is not provided, PP will be unable to return your Product to you and reserves the right at its digression to dispose of your Product three months after receipt. In your best interest, note your Product's serial number, which should be quoted in any communications with PP. Please forward the return to Pro|Gen Global, 1501 Northpoint Parkway, Suite 100, West Palm Beach, Florida 33407. The service consists of (at the manufacturer's discretion) either repair or replacement Products that will be provided on an exchange basis. It will either be new, equivalent to new, or reconditioned. All replaced spare parts and Products shall become the property of PP.

You are responsible for taking reasonable precautions to safeguard your assets and property (including all software and data) and to minimize potential loss or disruption, including, where appropriate, taking full backups of all your software and data and implementing virus-checking controls. We will not be responsible for the following:

  1. loss of income, profits (actual or anticipated), and contracts or for any other business-related loss;
  2. indirect or consequential loss or damage, howsoever caused;
  3. compensation for loss of images on any recordable media and/or if the Product needs repairs. This Warranty is offered subject to these terms and conditions, which may change from time to time. You can find the latest version on our website or receive a copy by contacting us directly at the number on your warranty card.